The Challenge
The goal of this project was to help Vodafone garner a greater return on investment for its digital projects. The goal was to see a 20 percent reduction in the time to market and a 10 percent in improvement in customer satisfaction. With many years of experience in this field, Eraneos was called in to help with the implementation of a comprehensive training plan.
Reducing time to market while simultaneously improving customer satisfaction.
The approach
To get the ball rolling and help Vodafone achieve its ambitions, we helped the company roll out a comprehensive training plan on new working methods for both managers and teams.
Vodafone Group plc is a British multinational telecommunications company, which predominantly operates services in Asia, Africa, Europe, and Oceania. Its purpose is to connect for a better future with expertise and scale that gives the company a unique opportunity to drive positive change for society. Vodafone’s networks keep family, friends, businesses, and governments connected and play a vital role in keeping economies running and the functioning of critical sectors like education and healthcare.
The result
To make this project a success, we trained independent coaches internally, which resulted in more than 300 people being trained in an agile working environment. With this, we helped Vodafone to learn how to use the tools and playbooks for the acquisition of agile competencies. To get the ball rolling and help Vodafone achieve its ambitions, we helped the company roll out a comprehensive training plan on new working methods for both managers and teams.
Let’s create sustainable change together.
