Traditionally, Quality Assurance focused on ensuring the quality of (manufacturing and delivering) a service or product. Main focus was on preventing mistakes and defects, with techniques like Statistical Process Control, Total Quality Management and Company Quality. The goal was to assure ‘fit for purpose’ (maximizing customer acceptance) and ‘first time right’ (minimizing rework afterwards).
However, in the last years entering a new era of digital, many industries have been undergoing a digital transformation, with data and analysis muscling out embedded quality improvement. So, what is the impact of this digital transformation on the Quality Assurance field of expertise? What is this shift towards ‘built-in’ in the field of Quality Assurance? What does this mean for these three lines of defense? In short: The answer is exponential. Let us explain it to you in this whitepaper.
