Financial services providers must embrace digital transformation to navigate an uncertain future and outpace digital-native competitors.Connect with our experts
The market for mortgages, lending and real estate investments is facing several challenges. There is an increasing demand for better alignment with rapidly changing customer needs. It is striking that contact with advisers is still dominant and has changed little. However, customers are asking for more transparency, better comparisons of providers and better communication and digital support throughout the entire process, from application to repayment.
Moreover, we are seeing more parties appear in the chain that often take over part of the process. Other parties are trying to broaden their services to achieve economies of scale. For this to succeed, collaboration is crucial and the way it is set up must be reconsidered. Finally, we are seeing a major innovation in technology at various institutions, with the new data possibilities being an important driver of trends and also offering a solution to meet requirements.
To respond properly to this, it is crucial that financial service providers can work flexibly and cost-efficiently. A (digital) transformation is essential for this. Eraneos supports financial service providers in this transformation to become future-proof. We help them in the following areas, among others:
We support and advise financial services providers in developing their digital strategies and leveraging data to optimize processes and meet customer needs.
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