The market for mortgages, lending and real estate investments is facing several challenges. There is an increasing demand for better alignment with rapidly changing customer needs. It is striking that contact with advisers is still dominant and has changed little. However, customers are asking for more transparency, better comparisons of providers and better communication and digital support throughout the entire process, from application to repayment.
Moreover, we are seeing more parties appear in the chain that often take over part of the process. Other parties are trying to broaden their services to achieve economies of scale. For this to succeed, collaboration is crucial and the way it is set up must be reconsidered. Finally, we are seeing a major innovation in technology at various institutions, with the new data possibilities being an important driver of trends and also offering a solution to meet requirements.
“In 2020 I joined a company that provides mortgage advice. Their outdated IT systems from the 1990s no longer sufficed. Nothing worked properly, they had to use many different programs and the whole thing could no longer be secured. In 1.5 years we have redesigned everything, from working methods and market propositions to the customer journey.“
To respond properly to this, it is crucial that financial service providers can work flexibly and cost-efficiently. A (digital) transformation is essential for this. Eraneos supports financial service providers in this transformation to become future-proof. We help them in the following areas, among others:
We support and advise financial services providers in developing their digital strategies and leveraging data to optimize processes and meet customer needs.
Our strong combination of industry-specific know-how and technological understanding has empowered multiple insurance providers.
For expert insights into digital transformation, cutting-edge technologies, research and more, visit our Knowledge Hub.
Digitalization produces data. Mountains of data. The question is: how can you use this data to create more value for your organization?
Explore this articlePaul de Leer
Partner – Financial Services Industry
Industry | Financial Services
paul.de.leer@eraneos.com +31 20 305 3700 @pauldeleerJan Heuthorst
Senior Manager – Digital Business & Innovation
Industry | Mortgages, Loans & Real Estate
Service | Digital Business & Innovation
jan.heuthorst@eraneos.com +31 20 305 3700 @janheuthorst