Telecom, Media & Technology (TMT) providers are facing strong challenges in the context of the introduction of new technologies and changing business models, increasing cost pressure and high demands on information security. At the same time, the quantum leaps in modern technology are also causing massive changes in customer requirements. This requires increased customer centricity and loyalty.
TMT firms are subject to constant change, which requires a high degree of innovation as well as flexible and powerful ICT solutions. Declining profitability due to the prevailing price pressure also requires lean, highly efficient operating processes and professional service portfolio management.
Customers expect excellent support and integrated sales channels, including digital channels, the internet and their smartphones. The new mobile communications standard and the intelligent networking of devices using the Internet of Things (IoT) offer high market potential in both B2B and B2C environments. The integration of all technical services on one platform and a customer-oriented approach to product development and sales are crucial for the successful development and marketing of IoT solutions.
Our experienced consultants know how to position our customers as successful providers in a highly competitive market. They combine a structured and methodical approach with technology and process know-how and help you to increase your operational efficiency as well as your customer experience and to open up new, sustainable growth areas through targeted digital innovation, restructuring and convergence.
We support and advise technology companies in developing their digital strategies and leveraging data to optimize processes and meet customer needs.
The TMT industry has been marked by intensive development and there’s no slowing it down. As a result of new, innovative technologies and rapidly growing customer needs, new business models are emerging at an accelerating rate. At the same time, established companies often find themselves at a disadvantage in comparison to new dynamic contenders due to structural differences.
Telecom, media and entertainment are intrinsic to the lives of businesses and consumers all around the world, but growth in this sector is under pressure from low-budget providers and new media broadcasting models. A healthy ecosystem needs to develop that incorporates mobile internet, streaming, crowdfunded content and more.
Predictive analytics, big data, artificial intelligence and machine learning have enormous potential here. Technology that supports real-time insights and rapid response will help organizations stay agile and make better business decisions, tapping into current trends and insights and immediately generating business value. A master data management program generating high-quality, well-governed data will facilitate more reliable analysis, getting the entire enterprise on the same page.
Cybersecurity is cited by many as one of the major threats facing businesses today. The enactment of new regulations at European and national levels has made it compulsory for companies to achieve adequate protection against cyber risks. If they fail to do so, penalties of up to 4% of group sales could be imposed.
Sustainability is no longer just a consumer trend, but an essential economic factor that will have a decisive impact on economic success in the future. Besides the environmental footprint, companies have to be sustainable from an organizational perspective as well. True sustainability includes not only an intelligent use of resources, but also a complete (re)interpretation of business models.
Our strong combination of industry-specific know-how and technological understanding has empowered multiple customers in the technology space.
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Sourcing with a focus on people, processes, and technology is essential to remain competitive in the digital world. With a good sourcing strategy, the maximum is achieved from one’s own capabilities and the possibilities in the market.Explore this topic