The digital revolution is forcing every organization to move from inside-out thinking and acting to outside-in thinking and acting. This means moving from selling what is produced to delivering customer value, by embracing new organizational models, and unlearning old habits that no longer help the organization to serve its customers.
Today’s business environment requires businesses to fundamentally change how they think and what they measure. Aligning the mental, business and measurement models across the organization helps to ensure a successful digital transformation. Achieving this transition requires a High Performance Organization (HPO).
An HPO is an organization that is capable of disrupting itself before a competitor or the market does. In practice, this means creating an organization that continuously learns, improves and adapts. An HPO sees a need and, if necessary, changes its entire structure, including management, to meet that need. It has a long-term view with short-term goals.
When you walk into an HPO, you can see and feel the difference. Instead of just going through the motions, people are energized and engaged. They are confident about their company’s purpose and strategy rather than confused and resigned. They know what they are supposed to be doing, and how that relates to the value they are creating for the customer.
It means being customer-focused and team-driven. It means management creates a culture with flat hierarchies and puts a premium on adaptability. And an HPO continuously invests in its workforce. At Eraneos, we believe that every organization can become an HPO, regardless of whether it is for-profit or non-profit.
We offer several value propositions as part of our Organizational Excellence & Transformation services.
Our Organizational Excellence & Transformation services have empowered multiple customers across a broad spectrum of industries.
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Dragana Mijatovic
Partner – Organizational Excellence & Transformation
Service | Organizational Excellence & Transformation
dragana.mijatovic@eraneos.com +31 20 305 3700 @draganamijatovic