To remain competitive and better serve its customers, the Residential Heating Controls division of Bosch Thermotechnology (Bosch TT-RHC), wanted to change the way it worked and shift its focus away from creating individual components to customer solutions. However, getting everyone to work in the same way was a big challenge. And so it approached Eraneos to help develop a method for agile portfolio management that would connect the various business units and locations. The big challenge here, however, was that the transformation involved four different locations in three countries. Eraneos was asked to help implement a methodology for agile portfolio management and to make the transformation more measurable by drafting a travel guide summarizing the objectives, principles, and preferred way of working at the company.
The transformation started with a kick-off meeting where we defined the transformation roadmap, the change story, and the strategy. Integrated workshops were held during the start-up phase, where change agents from all four locations discussed their progress and made key design decisions.
In close collaboration with Bosch, we designed an end-to-end portfolio management workflow, in which customer requirements are prioritized and assigned to business teams, based on a pull mechanism. Based on this workflow, new role descriptions and organizational structures were designed, in line with Bosch’s working method.
The Residential Heating Controls (RHC) division of Bosch Thermotechnology (TT) develops and supplies control systems and electronics for heating and cooling devices worldwide. The products range from traditional gas-fired heating systems and heat pumps to smart home control systems. Bosch TT-RHC produces a variety of components that are configured and assembled into a variety of devices. RHC is in the early stages of developing a new generation of controllers. Together with a stronger focus on agile delivery, this promotes system integration and better customer focus.
As a result of our work, we integrated a roadmap tailored to Bosch with a portfolio management pull process that allowed the company to match its team capacity to customer demand, resulting in faster delivery times.
The new organizational structure now leads to fewer dependencies between the teams and the members that can now better focus on creating customer value. Bosch can also track the progress and performance of its transformation using surveys and metrics.