By centering the customer experience, we work with leaders to improve companies’ sales and marketing productivity, while increasing customer satisfaction and advocacy.
In today’s competitive and dynamic market, businesses need to constantly innovate and adapt to meet the changing needs and expectations of their customers. Customers are more informed, empowered, and demanding than ever before. They want products and services that are tailored to their preferences, delivered at the right time and place, and offered at the best value. To succeed in this environment, businesses need to achieve commercial excellence.
Eraneos provides you with a unique approach, building on a combination of a deep understanding of data, proven methods, and passion for change. Together, we help you achieve superior performance in terms of revenue, profitability, customer satisfaction, and loyalty. We use our market knowledge to better understand your customers and ensure your commercial organization is striving to provide them with the best possible customer experience.
Eraneos Commercial Excellence takes a holistic approach, acknowledging that impact and ROI can only be achieved when applying a customer-centric and data-driven cross-functional approach.
To help you stay ahead of the market, we map out and identify innovation potential in your customer journeys and give recommendations on digital and organizational capabilities.
We help you deploy generative AI, MarTech and consumer data to reach new customers with personal and engaging touchpoints, while turning existing customers into brand ambassadors.
With data and technology as part of our DNA, we help you leverage the latest technologies and tools to enhance your salesforce capabilities and productivity.
Positive customer interactions drive retention and revenue. That’s why we help teams to deliver high-quality customer service and increased operational efficiency, while reducing cost.
Is your marketing operation equipped to deliver quality on time? We help you analyze and define structures, technology, and capabilities to make marketing the star of your organization.
Our Digital Business & Innovation services have empowered multiple customers across a broad spectrum of industries.
For expert insights into digital transformation, cutting-edge technologies, research and more, visit our Knowledge Hub.
Eraneos engineers trained an AI language model on Microsoft Azure Language Services to enable automatic classification of feedback for different topics and sentiments.Explore this article
Digital innovation is a key driver of business growth and competitiveness in today’s fast-paced, technology-driven economy, as it allows organizations to leverage new technologies and digital platforms to create value, improve efficiency, and transform their operations and customer experiences.Explore this topic