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By centering the customer experience, we work with leaders to improve companies’ sales and marketing productivity, while increasing customer satisfaction and advocacy.
In today’s competitive and dynamic market, businesses need to constantly innovate and adapt to meet the changing needs and expectations of their customers. Customers are more informed, empowered, and demanding than ever before. They want products and services that are tailored to their preferences, delivered at the right time and place, and offered at the best value. To succeed in this environment, businesses need to achieve commercial excellence.
“Customer experience is not just a transaction, it’s a relationship. It’s how you make your customers feel, how you solve their problems, how you delight them. Customer experience is the heart and soul of your business. It’s what sets you apart from the rest.”
Eraneos provides you with a unique approach, building on a combination of a deep understanding of data, proven methods, and passion for change. Together, we help you achieve superior performance in terms of revenue, profitability, customer satisfaction, and loyalty. We use our market knowledge to better understand your customers and ensure your commercial organization is striving to provide them with the best possible customer experience.
Eraneos Commercial Excellence takes a holistic approach, acknowledging that impact and ROI can only be achieved when applying a customer-centric and data-driven cross-functional approach.
Our Digital Business & Innovation services have empowered multiple customers across a broad spectrum of industries.
For expert insights into digital transformation, cutting-edge technologies, research and more, visit our Knowledge Hub.
Eraneos engineers trained an AI language model on Microsoft Azure Language Services to enable automatic classification of feedback for different topics and sentiments.
Explore this articleDigital innovation is a key driver of business growth and competitiveness in today’s fast-paced, technology-driven economy, as it allows organizations to leverage new technologies and digital platforms to create value, improve efficiency, and transform their operations and customer experiences.
Explore this topicKarin Arnefors
Manager – Commercial Excellence
Digital Business & Innovation
karin.arnefors@eraneos.com +31 20 305 3700 @karinarnefors