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Pension providers must embrace digital transformation to meet needs in a market that is leaving traditional operating models behind.Connect with our experts
Built on welfare economics and ongoing growth, pension models in Europe had the ambition to provide sustainable defined and guaranteed retirement income for individuals for the last half-century. Clearly defined benefits and guaranteed pension schemes for employees with social pensions ensured a healthy replacement retirement income. This even extended to guaranteeing protection against disability, survivorship, unemployment, and early retirement.
The last decades of the 20th century saw the emergence of three key macro trends to disrupt the traditional pension model: A sharp increase in longevity (people living for longer), lower interest rates (lower for longer), and tilting old age dependency ratios. These factors exposed vulnerabilities within the pension system, resulting in a slew of reforms. Different countries are in different stages of these reforms.
Individualization of pensions’ is emerging as a long-term reform trend across Europe. Through different levers in the long term, the responsibility of ensuring adequate and sustainable retirement income shifts from state to individuals. With that in mind, making individuals cognizant of this future reality will be by far the biggest challenge pension stakeholders (governments, pension providers, and employers) need to meet. Activating individuals essentially involves nudging them from reactive transactional interaction to proactive advice-seeking engagement.
We support and advise pension providers in developing their digital strategies and leveraging data to optimize processes and meet customer needs.
The experience you deliver and how it makes people feel are crucial. Unfortunately, most pension providers fall short in this area, leading to a loss of customers and business. We help you discover unmet needs and intentions to craft an enjoyable and exciting interaction.
We help you face today’s IT challenges: automation, data, analytics, process mining, Low Code, Cloud, DORA, etc. And help you keep a handle on cybersecurity risks with zero-trust architectures and security solutions.
Transform organizations by changing how work actually gets done. Ensuring you perform to the best of your ability through enterprise agile transformation, new target operating models, automation, process redesign, LEAN, SAFe and new leadership
Optimizing your costs and improving efficiency by helping you make strategic decisions on sourcing your business processes, IT organizations and procurement organizations, including BPO, ITO, Sourcing, and Procurement.
Our strong combination of industry-specific know-how and technological understanding has empowered multiple pension providers.
For expert insights into digital transformation, cutting-edge technologies, research and more, visit our Knowledge Hub.
Digital innovation is a key driver of business growth and competitiveness in today’s fast-paced, technology-driven economy, as it allows organizations to leverage new technologies and digital platforms to create value, improve efficiency, and transform their operations and customer experiences.Explore this topic
Partner, Financial Services
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