Agile Organizations

Agile organizations are characterized by their ability to quickly adapt to changing market conditions and customer demands, through the use of flexible, cross-functional teams and continuous learning and improvement.

How banks are innovating with generative AI to improve customer service
Article

How banks are innovating with generative AI to improve customer service

Effective omnichannel needs customer journey orchestration
Article

Effective omnichannel needs customer journey orchestration

Resilience as the answer to
Article

Resilience as the answer to “Never normal”?

Project-focused to product-centric: building a culture around customer value
Article

Project-focused to product-centric: building a culture around customer value

IT-Target Operating Model (IT-TOM)
Infographic

IT-Target Operating Model (IT-TOM)

Three Critical Dimensions to Become a Product-Centric Organization
Whitepaper

Three Critical Dimensions to Become a Product-Centric Organization

Brilliance in resilience - A guide for European companies to survive and thrive in a sea of crisis
Whitepaper

Brilliance in resilience – A guide for European companies to survive and thrive in a sea of crisis

Learning from resilient companies: The model of organizational resilience
Article

Learning from resilient companies: The model of organizational resilience

Corporate life cycles in a volatile market
Article

Corporate life cycles in a volatile market