Customer experience expert Claas Enzi-Ellert joins Eraneos as a Partner

Press release

Zurich, February 4, 2025 – With Claas Enzi-Ellert, Eraneos has gained a proven expert in digital customer experience, who will strengthen the consultancy firm with his extensive experience in the international service sector. In his role as Partner, he will help companies come up with sustainable customer experiences. 

Claas Enzi-Ellert has many years of experience in the international service sector and specializes in digital customer experience. His expertise enables him to help customers manage digital transformation processes, come up with seamless customer journeys, structure their organizations, and implement CRM systems end-to-end. Claas Enzi-Ellert used to be Head of Digital Customer Experience at Capgemini. 

“We are delighted to have Claas Enzi-Ellert on board. Looking ahead, he will enhance our customer experience skill set and help our clients push on with digital transformation. His international outlook will help align global best practices with local requirements,” says Adrian Wägli, Managing Partner at Eraneos. 

“These days, it takes more than innovations to come up with sustainable and compelling customer experiences. You also need seamless integration of technology and human interaction,” adds Claas Enzi-Ellert. 

About Eraneos Group

Eraneos is an international management & technology consulting group providing digitalization and transformation services, from strategy development to implementation. It has emerged from the alliance of Ginkgo Management Consulting, Quint Group, and AWK Group, as announced in 2021, and with DCP in 2022, and SMP and Convalid, in 2023. The Group serves clients across three continents where some 1,100 dedicated and highly skilled professionals work jointly to unleash the full potential of digital. Services range from the development of digital business models and data analytics to cyber security, and from sourcing and IT advisory to the management of complex transformation projects. Eraneos has offices in Switzerland, Germany, the Netherlands, Spain, Austria, the UK, Singapore, and the USA. In 2023, Eraneos Group realized a turnover of over 260m EUR. 

Further information: eraneos.com

Media Relations Eraneos Switzerland
By Media Relations Eraneos Switzerland
Media & PR

04 Feb 2025
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