Energy 2.0

Europe’s energy sector is changing substantially, creating both challenges and opportunities. Discover how decarbonization goals and digital innovation are reshaping the industry and how companies can thrive in this new environment.

Connect with our experts

Energy 2.0 – disruption at its best


Political environment, regulatory & social pressure and foremost the will to realize global decarbonization goals lead to a huge transformation of the energy system across Europe. Established utility companies face challenges like decentralization, digitization, and flexibility as they design a new market centered on the energy and heat transition – opening the door to innovative and disruptive competitors.

Challenges in the European Energy Sector: Navigating a Transformative Era

The European energy sector is undergoing a fundamental transformation driven by decentralization, digitalization, security concerns, and the urgent need for decarbonization. As the industry shifts towards a more customer-centric and sustainable future, several key challenges must be addressed to ensure resilience, efficiency, and innovation.

Decentralization and the Rise of Flexibility Management

The transition from centralized power generation to decentralized energy production requires enhanced flexibility management. Distributed energy resources (DERs), such as solar panels, wind turbines, and battery storage, necessitate advanced grid coordination to efficiently balance supply and demand. Flexibility management is becoming critical as operators strive to ensure grid stability.

Discover our latest research.

Heat Transition: The Need for New Heating Solutions and Grid Redesign

Decarbonization goals require a fundamental redesign of grid infrastructure, particularly in the heating sector. The transition from fossil-fuel-based heating to sustainable alternatives such as district heating, heat pumps, and waste heat recovery is essential to reducing emissions. Innovative heating solutions must be integrated into existing networks while new, more efficient grids are developed to support electrification and sector coupling.

Customer-Centric Services

A growing focus on energy services is shifting the industry’s perspective toward the customer. Consumers are no longer passive energy users but active participants in the energy transition, engaging in self-generation, demand response programs, and energy sharing. Energy companies must enhance their offering by providing tailored, value-added solutions that empower customers to manage their consumption and carbon footprint effectively.

Data & AI as a Key Capability

Data & AI are now indispensable capabilities for energy companies. From predictive maintenance in power plants to real-time grid optimization, AI-driven solutions enable enhanced decision-making and operational efficiency. The industry must invest in advanced data analytics to improve forecasting, enhance asset performance, and enable automated trading in energy markets.

Discover our 4-pillar AI approach.

The Convergence of IT and OT: OT Security as a Critical Priority

IT and operational technology (OT) will also continue to converge as security becomes a top priority. Cyber threats targeting power grids, substations, and smart meters pose significant risks to energy security and supply continuity. As such, strengthening OT security across all dimensions is crucial to protecting critical infrastructure.

New Value Propositions and the Evolution of Energy Ecosystems

The demand for end-to-end (E2E) energy solutions is driving new business models and energy ecosystems. Companies are increasingly offering holistic solutions that integrate renewable generation, storage, electric vehicle (EV) charging, and home energy management systems.

Read more about the opportunities.

Be at the Forefront of the Energy Transition

The European energy sector faces significant challenges, but also vast opportunities for innovation and growth. The interplay of decentralization, digitalization, security, infrastructure transformation, and customer-driven services is reshaping the industry landscape. Companies that successfully navigate these complexities will be at the forefront of the energy transition. The future of energy in Europe depends on bold strategies that embrace change while ensuring reliability, affordability, and environmental responsibility.

Energy & Utilities

What we can do for you

We help energy companies navigate digitalization, regulation, and evolving customer needs — creating a smarter, more resilient energy future.

1
Simplifying regulatory changes

Regulatory changes are essential for the energy market to enable rapid data exchange and innovative propositions. Through deep market understanding and smart AI application, we translate often contradictory or unclear legislation into concrete, actionable steps for energy companies.

2
Digitizing the energy value chain

The energy value chain must manage cyber risks, comply with regulations while facilitating transparent information sharing. With shifting traditional roles, new business models, IT infrastructures and ecosystems emerge that are essential for market positioning in the digital energy world.

3
Fact-based efficiency gains

In this data era, we combine market knowledge with data insights for objective conclusions about efficiency improvements. This eliminates subjectivity and gut feelings, or uses data to critically test these intuitions for better results.

4
Meeting 22nd-century customer need

End customers become increasingly self-reliant through self-service solutions. Energy collectives bypass intermediaries. How energy players orchestrate customer needs determines their relevance in the evolving energy value chain.

5
Simplifying the future energy system

The energy sector faces major transformations in infrastructure and customer interactions. By simplifying complexity through clear strategy, supported by data/AI technologies and customer-focused implementation, we create a more efficient energy system for the future.

Featured Infographic
Next-Generation Customer Service in Energy & Utilities: empowered by GenAI

Next-Generation Customer Service in Energy & Utilities: empowered by GenAI

Customer service is entering a new era, driven by the power of artificial intelligence. Today, organizations can leverage advanced AI architectures, such as Agentic AI and Mixture of Experts models, to autonomously resolve customer requests with speed, precision, and personalization. By orchestrating multiple specialized AI agents through intelligent coordination systems, businesses can close cases more efficiently and deliver experiences that are proactive and truly customer-centric.

Next-Generation Customer Service in Energy & Utilities: empowered by GenAI
Our impact

Future proof solutions

Eraneos helps energy and utility firms create a solid transformation strategy to ensure uninterrupted supply for consumers and businesses.

View all cases
Knowledge hub

Get inspired

For expert insights into digital transformation, cutting-edge technologies, research and more, visit our Knowledge hub.
Go to Knowledge Hub

Featured Whitepaper
Collaboration in Customer-Supplier Relationships

Collaboration in Customer-Supplier Relationships

Collaboration in Customer-Supplier Relationships
Get in touch

Let’s create sustainable change together.

Bodo Forstmann

Managing Partner

Automotive | Life Sciences

+49 (0)40 809 081 – 172
Back to top