Optimizing IT services to drive business value
IT must deliver what the business needs reliably, transparently, and with measurable impact. At Eraneos, we help organizations professionalize and streamline their IT services so they align with strategic goals. The result is improved performance, greater control, and a better user experience.
What is IT Service Management?
IT is no longer just a support function. It is a core driver of business success. IT Service Management (ITSM) provides a structured approach to designing, delivering, managing, and continuously improving IT services. Leveraging proven frameworks like ITIL® and COBIT®, ITSM ensures services are efficient, scalable, and aligned with the needs of the business.
Why ITSM matters
A strong ITSM foundation delivers tangible results. It reduces service disruptions, improves collaboration, increases transparency, and raises customer satisfaction. It also provides insight into performance, supports regulatory compliance, and enables continuous improvement. Most importantly, it connects IT to business priorities with shared expectations and clear accountability.
How we help your organization move forward
ITSM maturity assessment
We assess your current ITSM capabilities, benchmark them against industry standards, and define a tailored roadmap for improvement that is focused, actionable, and aligned with your goals.
ITSM implementation
From vision to ISO 20000 certification, we support the full lifecycle. We help define processes, governance, tooling, service catalogs, and CMDBs. Everything is aligned with agile ways of working and supported by effective change management.
Service catalog and SLA management
We help you build a clear and structured service catalog and define meaningful SLAs. The result is improved service quality, better alignment between IT and business, and increased trust.
Configuration management (CMDB)
We co-create a scalable, usable CMDB that supports discovery, tooling, integrations, and training. Designed for real-world daily use, not just documentation.
Why Eraneos
We combine deep ITSM expertise with broad industry experience in sectors such as finance, healthcare, manufacturing, logistics, energy, and the public sector. We do not apply best practices blindly. We tailor them to fit your unique context, ambition, and maturity.
Our strength lies in bringing structure, clarity, and ownership to complex IT environments. Whether you are just beginning your ITSM journey or looking to optimize an existing setup, we help you move forward with a pragmatic approach, sustainable results, and measurable business impact.
