IT Target Operating Model (IT-TOM)
A strong IT Target Operating Model transforms strategy into structured, actionable execution. It defines how your IT function operates, ensuring alignment across people, processes, and technology, delivering agility, efficiency, and strategic impact.

Why IT Target Operating Model (IT-TOM)?
An IT Target Operating Model (IT-TOM) is a strategic blueprint that defines how your IT organization will achieve its vision and support broader business objectives. It acts as a critical bridge between high-level strategy and operational execution, ensuring alignment across governance, technology, processes, and people.
A well-designed IT-TOM enables organizations to translate their digital ambitions into focused, scalable initiatives. It provides clarity, structure, and direction, while remaining flexible enough to adapt to shifting technologies, evolving customer demands, and regulatory change.

Organizational structure
Defines current and future ways of working, governance models, and decision-making structures.

Technology
Positions technology as a strategic enabler, driving modernization, agility, and innovation.

Processes
Optimizes and streamlines business processes to enhance efficiency, consistency, and value delivery across the organization.

Workforce
Aligns talent, skills, and sourcing models to support transformation and execution capabilities.